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dmSwitchboarddmSwitchboard: A fully featured virtual switchboard: Give callers a corporate welcome

dmSwitchboard: A fully featured virtual switchboard Available with any number you choose, dmSwitchboarddmSwitchboard: A fully featured virtual switchboard greets your callers with the style of professionalism normally offered by corporate enterprises.

The service gives you highly-intelligent call management options while remaining easy to use. What's more, this powerful service is affordable for businesses of all sizes - at a fraction of the cost of purchasing a real switchboard.

Key features and benefits of dmSwitchboarddmSwitchboard: A fully featured virtual switchboard

  • Enjoy the benefits of a corporate style switchboard - without the costs, staff training and maintenance
  • Welcome every caller in a consistent, corporate fashion
  • Create a highly professional first-impression
  • Let callers choose between your 'services' and 'departments'
  • Divert calls to landlines, mobiles, voicemail and fax services anywhere in the world
  • Change diverts at anytime using the online controls
  • Get the benefit of expert support - from people, not machines
  • Enjoy many advanced features for free (see below)
Feature What it does
Web control: Control your number through any web browser web controlWeb control: Control your number through any web browser: Control your number through any web browser, changing diverts immediately 24-7 and viewing your itemised call history online in real-time
Voicemail: Voicemail with fully customisable answering message voicemailVoicemail: Voicemail with fully customisable answering message: Voicemail with fully customisable answering message
Voicemail by email: Receive messages by email (as MP3 sound files) voicemail by emailVoicemail by email: Receive messages by email (as MP3 sound files): Receive messages by email (as MP3 sound files)
SMS notification: Receive text alerts when someone leaves a message SMS notificationSMS notification: Receive text alerts when someone leaves a message: Receive text alerts when someone leaves a message
Team divert: Divert to up to nine different numbers team divertTeam divert: Divert to up to nine different numbers: Divert to up to 9 different numbers per department
Tone-driven recorded menu: Fully customisable tone-driven divert menu eg.'Press 1 for accounts, 2 for support', etc tone-driven recorded menuTone-driven recorded menu: Fully customisable tone-driven divert menu eg.'Press 1 for accounts, 2 for support', etc: Fully customisable tone-driven divert menu.
e.g. 'Press 1 for accounts, 2 for support' etc.
Recorded information: Set up recorded messages to deal with frequent customer enquiries recorded informationRecorded information: Set up recorded messages to deal with frequent customer enquiries: Set up recorded messages to deal with frequent customer requests (e.g. Opening hours)
Set-up wizard: An online step-by-step 'wizard' that asks a set of simple questions to help you get started set-up wizardSet-up wizard: An online step-by-step 'wizard' that asks a set of simple questions to help you get started: An online step-by-step 'wizard' to help you get started

Pricing & availability

dmSwitchboarddmSwitchboard: A fully featured virtual switchboard is available at affordable prices for all business - with no hidden costs. For detailed pricing information just put a number in your trolley and take a look at the full tariff guide (after clicking on the number in your trolley to see the available services and price plans).

Use our 'call cost explorer' (available on the same page) to see the prices of calls to the divert destinations you will be using. It's interactive, and easy to get a feel for call costs.

Placing a number in the trolley places you under no obligation to buy.

Choose a number range now.


dmSwitchboarddmSwitchboard: A fully featured virtual switchboard case study
dmSwitchboarddmSwitchboard: A fully featured virtual switchboard helps transport firm accelerate

Our client - a UK-based transport company - advertises for haulage services throughout the European Union. But its business is really began 'going places' when it chose dmSwitchboarddmSwitchboard: A fully featured virtual switchboard and a new number from eBooksLibrary.

The challenge

With four separate phone numbers appearing in adverts - for its offices in London, Manchester, Edinburgh and Liverpool - the company realised that customers were confused about who to call. But the directors knew that purchasing a professional PABX system to integrate the four phone numbers would cost them thousands of pounds.

The solution

The company chose a 0207 Central London-style number to serve as their central point of contact. They then added the dmSwitchboarddmSwitchboard: A fully featured virtual switchboard service to allow customers to choose the office and service they wanted - and be connected swiftly.

Business benefits

  • Calls increased from 150 to around 400 per month, more than doubling revenue
  • Call options meant customers could speak to the right person sooner than before - and this led to a better ratio of sale conversions, completed in less time
  • Callers now form the impression of a truly European company... easy to do business with

Feature icon key
Icon Description
Voicemail
Let callers leave voicemails.  Pick up messages from any phone.  Customise your greeting.
Voicemail by email / Fax by email
Receive voicemail by email (as MP3 sound files) or fax by email (as picture attachment)
SMS notification
Receive text alerts when someone leaves you a message or sends you a fax
Team divert
Divert calls to up to nine different numbers
Tone-driven divert
Enable your callers to press different numbers to speak to different departments
Recorded information
Set up recorded messages to deal with frequent customer enquiries
Set-up wizard
Get started quickly with an online, step-by-step 'wizard'
Web controls
Control how your number works via any web browser and watch calls in real time
Web CTI
Allow XScriptXScript: A fully-scriptable XML-controlled number, designed for enterprise-level call-handling to interact with your comupters over the Internet in real-time during calls
XScriptXScript: A fully-scriptable XML-controlled number, designed for enterprise-level call-handling
Gain expert-level control over your telephony with this XML-scripting language
Typical First Invoice
Debugging Controls

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